Frequently Asked Questions

Please read over the FAQ's below. If you can't find the answer you're looking for our email is at the bottom of this page.

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How is the shipping and delivery process handled?

While we aim to dispatch your package promptly, please allow up to 72 hours for our team to complete the processing of your order. Once your order has been shipped, a shipping confirmation email will be sent your way, complete with a special tracking number. Additionally, you can effortlessly track your order by clicking on the provided link.

We have partnered with international suppliers to bring you a diverse range of high-quality products. As a result, shipping times may vary depending on the source of your order. We want to assure you that each order is of utmost importance to us, and our dedicated suppliers are committed to ensuring an efficient delivery process. While shipping times may differ, please rest assured that we are actively working to get your products to you as quickly as possible.

How can I track my order?

Visit your shipping confirmation email to find the 'Track Order' button whenever you wish to check your order's status. If you have not received a shipping confirmation email, rest assured, your order is still in the processing phase. Kindly be patient as our dedicated fulfillment team is working diligently to get your order shipped.

Why hasn't my order arrived?

If you are unable to track your order through the provided link, it's possible that the tracking number will be updated to indicate a delayed delivery date.

Please allow some time for the tracking number to be updated. If your item has not been delivered within 30 days, reach out to us promptly so we can address the issue.

Why can't I add an item to my cart?

No need to worry! If you are encountering difficulties adding an item to your cart, it is probably sold out. Consider exploring your next favorite design or patiently await the restock of the currently sold-out item.

How can I use my discount code?

If you have an exciting discount code ready to go, simply proceed to our checkout page. There, you will find a dedicated box to input your code – don't forget to hit 'Apply' to unveil the delightful savings on your purchase. Enjoy the discounted shopping spree!

Need Additional Help?

Send us a message at theshopaso@gmail.com if you have any further questions!

Email is the best way of contacting us so we can store our conversation with you in one convenient location.